Senior IT Administrator

Information Technology   |   US/Remote

Job Description

Information Technology

Purpose of Position:

This role is intended for a dynamic individual excited about the opportunity to use technology to help drive customer success while building a successful business with a collaborative and customer-centric culture.

Major Responsibilities and Duties:

• Deliver IT support, project planning, and technical delivery services to a broad range of departments and end users

• Assist with and take the lead projects from initial assessment, through planning, design, and implementation  

• Install, configure troubleshoot, support, and optimize Microsoft Windows Server environments  

• Implement virtualization solutions leveraging VMware and Hyper-V including the deployment and maintenance of server, storage, and backup solutions

• Deploy and manage technology solutions to implement disaster recovery

• Deploy and manage technology solutions built on Microsoft Azure cloud services

• Implement, deploy, and maintain office productivity and security solutions using Microsoft 365 o Working knowledge of Microsoft Intune and Microsoft Endpoint Manager (SCCM) o Working knowledge of Defender for Endpoint o Experience working with and deploying Microsoft OneDrive, Teams, and SharePoint

• Deploy, manage, and maintain network and network security solutions from various vendors o Meraki experience is an asset (switches and access points) o Knowledge of Point-to-Point wireless technologies o Knowledge of telephony • Provide technical support and escalation response to both end-users and IT staff

• Troubleshoot issues that may arise for clients with hardware, software, or configuration problems • Create accurate and effective documentation and develop standards

• Knowledge of IT auditing and inventory management process

• Knowledge of licensing

• Provide leadership and assistance to colleagues and future employees to foster a collaborative work environment and culture

• Work with leadership team to identify appropriate vendors for partnership and foster strong relationships with those vendors

• Assist with the development of proposals and pre-sales exercises including the presentation of technologies and solution proposals to clients and prospective clients

Develop, define, or improve solution offerings for customers using new and emerging technologies

• Develop strong and lasting customer relationships with key staff

• Pass certification exams and complete training as appropriate to demonstrate skillset and to foster strong vendor relationships

• Participate in trade shows and other business development exercises

• Other duties as required by the Employer, such as the completion of expense reports and timesheets

• Travel is expected to our US sawmill locations (between 30-50%)

• This is a hybrid position that allows for work-from-home and work-from-office

Skills, Knowledge and Abilities Required:

• Strong interpersonal skills, communication skills

• Ability to build and maintain strong relationships and act as a facilitator

• A flexible team player with a proven ability to work successfully in a matrix reporting environment

• Strong drive to stay current and cutting edge in an ever-changing IT environment

Experience, Training, Certification and Education (demonstrating requirements):

• Post-secondary education in Computer Sciences along with a minimum of 5 years of IT generalist experience or equivalent

• Experience working in an industrial environment

Working Conditions/Physical Requirements:

• Office environment within a mill operation