Store Manager - Trinidad and Tobago

Hospitality   |   San Fernando

Job Description


Hospitality
San Fernando
1727

Major Responsibilities and Accountabilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior food quality, service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Manage catering events both in-house and externally, especially during peak periods such as Carnival, July/August vacation, etc.
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s solid reputation and suggest ways to improve it
  • Control food and beverage costs, operational costs and identify measures to cut waste
  • Manage cash safety and cash deposit processes.
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Knowledge and Experience:

  • Proven work experience as a Restaurant Manager, Store Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant Point-of-Sale and Inventory management software, like Micros, Lightspeed, MarketMan
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Hospitality Management or culinary schooling is a plus

Relationships:

  • Works closely with the Managing Director, franchise owners, restaurant management, shift supervisors, customer service and operations staff

Requirements

  • Proven work experience as a Restaurant Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BS degree in Business Administration; hospitality management or culinary schooling is a plus

Noted: Must be Legally able to work in Trinidad & Tobago