Application Analyst

Information Technology   |   Calgary

Job Description


Information Technology
Calgary
1563

Application Analyst

This position joins our team of analysts who assist application administrators and our customers (medium to large organizations world-wide) configure, manage and troubleshoot their enterprise software solutions.

Responsibilities:

You will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2-6 customer issues per day and focus on customer satisfaction, not call volume.

Qualifications:

You are an IT analyst and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be a system administrator in a similar position where you were not limited to just one product or platform. You always want to learn more.

Specifically, successful candidates must have:

  • 3+ years of full-time system administration or similar IT experience.
  • Strong verbal and written communication skills.
  • Ability to configure and manage most of the following systems: Windows servers, Unix/Linux systems, IIS or Apache (including writing HTML, CSS), Active Directory or LDAP, MSSQL, Oracle or MySQL (including writing SQL queries), and Networks (IP routing, TCP filters).
  • Ability to read and edit short programs or scripts in at least one programming or scripting language.