Application Analyst

Information Technology   |   Calgary

Job Description

Information Technology

Application Analyst

This position joins our team of analysts who assist application administrators and our customers (medium to large organizations world-wide) configure, manage and troubleshoot their enterprise software solutions.


You will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2-6 customer issues per day and focus on customer satisfaction, not call volume.


You are an IT analyst and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be a system administrator in a similar position where you were not limited to just one product or platform. You always want to learn more.

Specifically, successful candidates must have:

  • 3+ years of full-time system administration or similar IT experience.
  • Strong verbal and written communication skills.
  • Ability to configure and manage most of the following systems: Windows servers, Unix/Linux systems, IIS or Apache (including writing HTML, CSS), Active Directory or LDAP, MSSQL, Oracle or MySQL (including writing SQL queries), and Networks (IP routing, TCP filters).
  • Ability to read and edit short programs or scripts in at least one programming or scripting language.