Technology Analyst

Information Technology, Calgary

Job Description


Information Technology
Calgary
1448

TECHNOLOGY SERVICE ADVISOR  

This position reports to the Chief Technology Officer.

The Advisor must be motivated and willing to learn new products and functionalities while keeping current with new technologies. 

RESPONSIBILITES 

    • Basic Device Set-up and Commissioning
    • Assist with system configuration and data migration
    • Basic SQL Programming
    • Java Script
    • Data Management
    • Assisting Product Manager
    • Technical Documentation
    • Data Gathering
    • Business Case Development
    • Business / Technical Analysis
    • Basic Programming Skills ( C# )

Tasks/Project Management 

  • Prioritize workload and critical activities to ensure project actions are delivered on time
  • Identify potential project issues and determine best course of action with Chief Technology Officer (CTO) or project manager
  • Monitor project implementation and provide clients with progress report and issue resolution
  • Complete project work reports and record visit information
  • Maintain a trusted relationship with clients

Client and Team Relationship Management 

  • Consult with clients to assess their technology needs/requirements, and propose solutions
  • Research and understand the client sector to provide appropriate advice
  • Work with the project team to develop project charter, including project timelines

SKILLS-KNOWLEDGE 

Assist with product testing and logging enhancement 

Demonstrate technical knowledge in: 

▪ Web application 

▪ Microsoft SQL query 

▪ Interfacing with clients to facilitate timely resolution of reported problems 

▪ Testing of software for compatibility 

▪ Running diagnostic tests on equipment 

▪ Documentation 

▪ Equipment tracking and inventory