Business Analyst - Ongoing Request

Information Technology   |   Calgary

Job Description

Information Technology

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

Join the momentum. We are currently seeking a Business Analyst to join our growing Technology team. MNP is a leading national accounting, tax and business consulting firm in Canada. Driving innovation throughout the firm, our Technology team provides industry-leading solutions that enable MNP to better serve our clients and people. We deliver on the strategic needs of service lines, industry and specialty groups, and operations at all levels throughout the firm. Our specialists develop, enable and support initiatives that allow MNP to deliver client service, collaborate, communicate and operate reliably and efficiently.

Performance Expectations

  • Elicit, analyze, document and validate business requirements using a variety of tools including research, interviews, document analysis, and process analysis with an understanding of how to derive user stories and features from analysis models
  • Establish the accuracy, completeness and relevance of requirements to create viable specifications and acceptance criteria for solutions
  • Identify user needs and issues through questioning and listening
  • Work closely with product owners, subject matter experts, and technical leads to create solutions that best deliver value to stakeholders
  • Ability to see the big picture and envision possible solutions in addition to the detailed tasks necessary to complete the project or sprint
  • Facilitate consensus on scope, design, and implementation decisions
  • Draft technical and conceptual reports and correspondence that are clear, succinct, well organized, and relevant to the reader
  • Liaise between the business and Technology departments to provide business and system analysis service
  • Develop in-depth working knowledge of departmental processes, programs and systems
  • Develop basic knowledge of user’s business and technology needs to facilitate discussions at a peer level
  • Create and maintain formal and informal project management plans, schedules and timelines; coordinate resources and proactively communicate when needed
  • Accountable for completing projects and ensuring all deadlines are communicated and met
  • Improve technology processes and systems that positively impact the business
  • Challenge how procedures were performed in the past and identify opportunities for improving effectiveness and efficiency of overall processes in user departments and in how projects are executed
  • Support and participate in developing innovative approaches and solutions to resolve issues
  • Develop a thorough understanding of MNP’s services, businesses and industry
  • Contribute to the development of new ideas and approaches to improve work processes
  • Raise awareness of MNP at community events
  • Attend internal MNP courses to further develop your information technology knowledge


  • Completion of a Bachelor’s degree in Business, Computer Science, Technology or related program; relevant experience will also be considered
  • Preference will be given to holders of the Certified Business Analysis Professional (CBAP) designation
  • Minimum five (5) to eight (8) years of related work experience
  • Ability to communicate effectively to all levels of the organization
  • Demonstrated ability to deal with people sensitively, tactfully, diplomatically and professionally at all times
  • Strong computer literacy including effective working skills of Microsoft Visio, Word, Excel and PowerPoint
  • Experience with wireframing or UI prototyping tools is an asset
  • Experience working in an Agile development environment

Core Competencies and Personal Characteristics

  • Integrity –professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  • Energy –displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  • Diversity –understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  • Communication –effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  • Client Service Excellence –understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  • Teamwork & Relationship Development –works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  • Accountability –takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  • Flexibility –effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team
  • Technical Expertise –demonstrates in-depth professional and technical knowledge when completing tasks
  • Forward Thinking –anticipates the implications of situations, takes appropriate action as needed and prepares for possible contingencies

MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our MyRewards@MNP package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.

MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.